Terms & Conditions for Use & Sale
1. Our website
Your use of this website and any service contained within constitutes acceptance of these Terms & Conditions.
2. Customer Information
2.1 You should always check that the contact information you provide is correct before requesting a customer account or proceeding to payment.
2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
2.4 Our website is only intended for use by adults.
4. Product Pricing and Passing of Risk
4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable).
4.2 If the rate of value added tax (VAT) increases between the date of your order and the date of delivery we will add the necessary additional amount of value added tax to the price of the goods.
4.3 If the price of the goods increases for any other reason between the date of your order and the date of delivery of the goods we will notify you of this and give you the choice of accepting the price increase or cancelling the order.
4.4 The supplier may at any time revise prices to take into account increases in costs, including the increases or imposition of any tax or duty and variation in exchange rates.
4.5 Passing of Risk The risk of the goods passes to the buyer when the goods are delivered or collected. Ownership of the goods remains with the supplier until such time as all sums payable to the supplier have been paid. The supplier reserves the right to recover possession of the goods which are not paid for strictly in accordance with the payment terms. Nothing in this clause shall be construed as indicating that the goods are on sold on a sale or return basis.
5. Your Order
5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.
5.2 Any order shall be accepted entirely at our discretion and shall constitute a legally binding contract between us and you and such contract is hereafter referred to in these terms and conditions as “an order”.
5.3 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.
5.4 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.
6. Shipping and Customs Duty
6.1 All orders received by us are shipped subject to availability.
6.2 We reserve the right to ship products at a later date where the product ordered is not in stock at the time of purchase. We aspire to dispatch items within 2-3 working days, however, If we are out of stock of a particular item but are expecting a delivery from the manufacturer, you can still place an order. The wait time for new supplies is usually two to three weeks, but it can occasionally be longer. (we do operate a back order system, please see 6.2 for further details)
Unfortunately, manufacturers do sometimes discontinue lines with no advance warning. We have no control over this, but will let you know if we are no longer able to fulfil an order.
6.3 Back Orders
When an order is placed, we will endeavour to fulfil your full order within 2-3 working days. We do operate a backorder system for all ranges. If we are waiting for a delivery from our suppliers, we will dispatch any items not in stock as soon as they arrive. Customers must opt out if they do not which their orders to be automatically placed on back order. Should you wish to opt out, please email or telephone our customer service centre on: 0845 094 6603 / +44 845 094 6603
6.4 Drop Ship
We are pleased to be able to offer our customers a drop ship service where we will post items direct to your customer for you. You will need to specify the delivery details in the checkout screen. Items will be dispatched in plain packaging. Drop ship orders will only be accepted by fax, email or via our webiste. We are unable to take drop ship orders by telephone. The invoice will be sent separately to your email address.
6.5 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company (where possible) or a full refund.
6.6 If your business is not based within the UK, please contact us first.
6.7 Any recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.
7. Cancellation Rights, Returns and Refunds
Due to the nature of the products we sell, we only accept returns in the event of a fault. Any claims for any damages or shortages must be made in writing to Alterego within 24 hours of receipt. We cannot accept returns if:
- Merchandise was shipped in perfect condition and in accordance with your instructions.
- Styles have been discontinued
- Merchandise is soiled or otherwise unsaleable
- Merchandise is not in original unbroken packaging as shipped.
Damaged parcels must be signed for as ‘damaged’. No returns may be made without prior written authorisation. We are happy to assist with sizing or colour queries prior to you ordering.
8. Customer Complaints
We endeavour to respond to all customer complaints or queries within five working days.
9. Events outside our control
D&AGF Ltd T/A Alterego shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.
10.1 D&AGF Ltd T/A Alterego grants you a licence to access the content, information and services contained within our website.
10.2 This licence allows you to download and cache (using your browser) individual pages from our website.
10.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.
10.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.
10.5 Our website cannot be placed within the frame-set of another site.
10.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.
10.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.
11.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of D&AGF Ltd T/A Alterego, unless expressly acknowledged as otherwise.
11.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.
12. Reasonably Foreseeable Losses
12.1 D&AGF Ltd T/A Alterego will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.
12.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.
12.3 D&AGF Ltd T/A Alterego does not exclude or limit liability for death or personal injury caused by the negligence or breach of duty by us, our employees or officers.
The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, subparagraphs and clauses.
13.1 Waiver - Failure by Alterego to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.
14. Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and understanding between you and D&AGF Ltd T/A Alterego. We reserve the right to change these Terms & Conditions at any time, without
giving notice to you.
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
Your statutory rights are unaffected.
Our contact details are as follows:
Correspondence address:D&AGF LtdUnit 11a, iParkInnovation DriveHullHU5 1SGUK
From within the UK: 0845 094 6603
International: +44 (0)845 094 6603
From within the UK: 0845 094 6602
International: +44(0)845 094 6602
Alterego is a registered trading name of D&AGF Limited, registered Company Number: 06148322, Registered Office, Unit 11a, iPAark Innovation Drive, Hull, HU5 1SG, UK
VAT Number: GB907793685.
© 2012 Alterego